It is the aim of Car And Van Discount to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by:
f you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet. Financial Ombudsman Service https://www.financial-ombudsman.org.uk/ Using BVRLA's Conciliation Service https://www.bvrla.co.uk/advice/guidance/using-bvrlas-conciliation-service If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: firstname.lastname@example.org Telephone: 0333 222 4382 Or write to us at: Unit 6, Dalton Court, Commercial Road, Darwen, BB3 0DG
Email : email@example.com
Telephone : 0333 222 4382
Company Address :
Car And Van Discount
Car And Van Discount are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 669644
Registered in England & Wales with company number : 05451473 | Data Protection No : Z9050972 | VAT No : 861 864 887
Registered Office : Unit 6 Dalton Court, Commercial Road, Darwen, England, BB3 0DG
Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle finance is subject to credit approval and subject to change at any time. E&OE.
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